Order Related

How do I place an order?

To order, simply visit our website, select the product, volume size and quantity you wish to purchase, add them to your cart, and proceed to checkout by following the on-screen instructions.

How do I pay for my order?

Payment is handled through Shopify, which offers a seamless and secure purchasing experience. Just follow the instructions at checkout to complete your purchase.

Can I cancel or pause my subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal.


When you pre-order, you place an order just like you would for any in-stock item, selecting your preferred payment option. The key difference is that the item will be shipped to you once it becomes available in stock.

Our commitment to fresh, natural ingredients means stock can be limited. Pre-ordering ensures you secure your place in our next batch. Don't miss out – secure your product ahead of its release, and it will be dispatched to you as soon as it's ready.


Absolutely! We understand how important it is for you to get our products when they're available. If an item you want is currently out of stock, simply click the "Email Me When Available" button on the product page. Once the item is back in stock, we'll send you a notification email so you won't miss out. Make sure to provide us with your correct email address to ensure you receive the notification promptly.

Which countries do you ship to?

We currently ship to the EU and Japan. If you require delivery to a location outside of these countries - please contact our customer service at info@jevie.skin, and we will do our best to accommodate your request.

What are the shipping options?

We handle shipping through Postnord, Sagawa, UPS, FedEx, or DHL, depending on the destination and availability of the carriers.

How much does shipping cost?

We offer free shipping within the EU and Japan.

How long does it take for my order to arrive?

Delivery time is usually within 2-3 days from the date of shipping. We aim to send out all orders within 24 hours on business days.

Are customs and duties included in the shipping costs?

Orders sent within the EU are sent from Sweden and includes VAT.

All orders sent within Japan are sent from Japan and includes VAT.

You will not need to pay any additional fees upon arrival.

Do you offer a money-back guarantee?

Yes, we offer a 30-day, no-questions-asked money-back guarantee for all unopened products.

If you wish to return your unopened and unused product, please contact us to initiate the process.

I need to make changes to my order (e.g., delivery address, contact number, etc.). What should I do?

To offer quick shipping times, we prioritize sending out orders as quickly as possible. If you need to make changes to your order, please contact us via info@jevie.skin as soon as possible, and we will do our best to accommodate your request.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@jevie.skin